Craft And Creations – Shukla Enterprises

At Craft And Creations – Shukla Enterprises, we are committed to delivering high-quality products and a smooth shopping experience. However, we understand that there may be situations where cancellations, returns, or replacements are required. This policy outlines the terms and conditions applicable to such requests.

Cancellation Policy

• Customers may cancel their order within 24 hours of placing the order or before the order is shipped.
• To request cancellation, please email us at: craftandcreations@shuklaenterprises.info with your Order ID.
• Once the order has been shipped, it cannot be cancelled.
• Approved cancellations will be refunded to the original payment method within the standard processing timeline.

 

Return / Replacement Policy

• Replacement requests must be raised within 3 days of delivery.
• Eligible cases include:
  Damaged product
  Defective product

To request replacement, contact: craftandcreations@shuklaenterprises.info
Please include: Order ID, issue description, and clear product images.

 

Important Conditions

• Products must be returned in original condition with packaging, tags, and labels intact.
• Returns will not be accepted if the product is damaged due to misuse or customer handling.
• Replacement will be provided for the same product, subject to availability.
• If the product is unavailable, customers may choose:

Replacement of equal value product

Full refund

Return Shipping

• We do not offer reverse pickup services.
• Customers are responsible for sending the product back via a reliable courier service.
• Return shipping charges will be borne by the customer.

Refund Policy

• Refunds will be processed only after the product is received and successfully quality-checked at our warehouse.
• Refund processing time: up to 7 working days.
• Refunds will be issued to the original payment method used at checkout.

Non-Refundable Charges

The following charges are non-refundable:

• Shipping charges
• COD charges
• Express shipping charges
• Promotional/free shipping benefits (actual courier cost may be deducted where applicable)

Order Refusal / Delivery Failure

If a customer refuses delivery or if delivery fails due to incorrect details or customer negligence:

Up to 20% restocking fee + shipping charges will be deducted from the refund amount.

Payment & Refund Guidelines

• Refunds will be processed only to the original payment method.
• In exceptional cases, UPI or bank details may be requested.
• Customers must ensure correct payment details are provided.
• The company is not responsible for incorrect account information provided by the customer.

Final Rights

Craft And Creations – Shukla Enterprises reserves the right to:

• Approve or reject any refund/replacement request based on policy compliance
• Make final decisions in case of disputes

Customer Support

For any assistance, contact us:

Website: www.shuklacraft.com
Email: craftandcreations@shuklaenterprises.info
WhatsApp: +91 9606054080 | +91 8252755743

Brand Line

“Crafting Emotions into Beautiful Creations”